Consumer

A summary of active campaigns that MPAQ has been running to promote the industry and our members.

Information for Consumers with regards to a complaint or dispute with a plumber or plumbing company in Queensland

Frequently asked questions pertaining to plumbing, drainage and gasfitting for consumers and home owners

Information for consumers with regards to a plumber or plumbing work completed and using a licensed plumber.

This form is for use by customers of MPAQ members wishing to utilise Master Plumbers' Association of Queensland (MPAQ) as a mediation service between themselves and their contracted plumber, drainer and/or gas fitter.

This form will assist MPAQ in creating a case for defective works to take to the Queensland Building and Construction Commission (QBCC).

As the flood waters ease, Master Plumbers’ Association of Queensland (MPAQ) urges business owners to consider the importance of ensuring the safety of their building’s gas systems and appliances.

Information for Consumers with regards to using a Licensed Plumber and how to check a plumbers licenses and credentials

The health and safety of the community is reliant on professional, licensed people undertaking plumbing and drainage work. In Queensland, legislation stipulates that any unlicensed persons (people who are not qualified to undertake plumbing and drainage work) cannot perform what is considered "regulated wor", stipulated in the Plumbing and Drainage Act 2019.