Training

Working in a Team Courses

The below core skills courses relate to skills and processes related to working in a team

To register for any of these courses, please select the register now button above.

Course Details

How to Respond to Problems in the Workplace

This course explores a typical workplace problem, including how to find and apply a problem-solving strategy and how to report, implement and evaluate the solution.

Overview of what is covered:

  • Know how to plan your response to workplace problems
  • Propose problem solving strategies
  • Review problem solving strategies

This course is eligible for funding under the CSQ Small Business Program. Click here to view the eligibility requirements for this funding.

Interact Effectively in the Workplace

In this course you will learn how to interact effectively with external clients and internal staff, such as giving or responding to spoken instructions, responding to customer queries and complaints, negotiating with co-workers and management, explaining a workplace procedure, or taking telephone calls from both general public or internal staff.

Overview of what is covered:

  • Prepare to interact with others at work
  • Participate in interactions with others at work
  • Review own performance

This course is eligible for funding under the CSQ Small Business Program. Click here to view the eligibility requirements for this funding.

Teamwork

Teamwork is a collaborative effort of a group to achieve a common goal or task. In this course you will learn how to effectively work in a team to achieve a common goal.

Overview of what is covered:

  • The 9 Belbin team roles
  • Common communication mistakes
  • Emotional intelligence
  • Personality types

This course is eligible for funding under the CSQ Small Business Program. Click here to view the eligibility requirements for this funding.

Communicating in a professional environment

Effective communication skills are integral to many industries. Communication skills can be oral or written and allow you to express yourself effectively in the workplace. Communication is a critical skill in any workplace.

Overview of what is covered:

  • Choosing the right form of communication
  • Active listening
  • Verbal and non-verbal communication
  • Written communication and writing tips

This course is eligible for funding under the CSQ Small Business Program. Click here to view the eligibility requirements for this funding.

Further Information

The following information applies to all of the above courses.

Course Fees:

  • CSQ Small Business funded - Members: Fully subsidised
  • Non funded - Members: $44.00 (Inc. GST)
  • Non funded - Non-Members: $77.00 (Inc.GST)

Some of these courses may be eligible for funding under the CSQ Small Business Program. Click here to view the eligibility requirements for this funding.

Course Recognition

On successful completion of these courses, learners will be issued with a Certificate of Attendance.

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