Private Workplace Relations Company Taken to Task by ACCC

Over the past few years MPAQ have taken calls from members who had been misled into signing with a private workplace relations company. When members who had signed for between 3 and 5 years approached the company to terminate their contract they were quoted unrealistic exit fee’s as there was no termination clause in the contract.

The Federal Court will next month convene a hearing for an ACCC prosecution of employment advice provider Employsure for allegedly misleading small business operators into believing it was the Fair Work Ombudsman or the Fair Work Commission or that they were connected to them.

The Employsure advertisements on Google represented themselves until late last year as “Fair Work Ombudsman Help – free 24/7 employer advice” and referred potential customers to domains such as, and

The ACCC says phone numbers on the advertisements went to a central call centre “primarily operated to secure marketing leads and book face-to-face meetings to sell Employsure’s advisory services, not to provide free advice”.

The ACCC states that it will also be pursuing Employsure for its alleged unconscionable conduct in its dealings with four small business operators.

The ACCC believes that the terms of the contracts are unfair and they will ask the Federal court to make declarations, issue injunctions and order penalties, redress for consumers and costs.

The ACCC is specifically asking the court to find contracts signed over two years from November 2016 void as a result of the alleged unfair terms.

If you believe you have been misled into signing an unfair contract please contact the MPAQ Workplace Relations team on (07) 3273 0800 for further information and advice.

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